Refund policy

We take pride in the quality of our photographic prints and want you to be completely satisfied with your purchase. If there is an issue with your order, we’re here to help.

Returns

As each print is made to order, we do not accept returns or exchanges for reasons of buyer’s remorse or change of mind. Please review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. To process your claim efficiently, include the following:

• Your order number
• A brief description of the issue
• Clear photos of the damaged or incorrect item and packaging

We will work with you to resolve the issue as quickly as possible, which may include a replacement or refund, depending on the circumstances.

Refunds

Refunds are issued only for items that are:

• Damaged upon arrival
• Lost in transit and confirmed by the shipping carrier
• Incorrectly fulfilled by us

Once your claim is reviewed and approved, refunds will be processed to your original method of payment within 5–10 business days.

Contact

For any questions or concerns, please reach out to us at:
sandg@sandgphotography.com

Thank you for supporting our work and understanding the care that goes into every piece we create.